Refund policy

We do not currently offer online returns on loose-leaf tea. If you’re unhappy with your purchase, please contact us for any return question at hello@harum.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Refunds are offered on a case-by-case basis. Please inquire hello@harum.shop for more information.

Please remember it can take some time for your bank or credit card company to process and post the refund too.