ha-rum; fragrant (adjective) - having a pleasant or sweet smell.
Frequently Asked Questions
Where are your teas from?
Who are behind the business?
We are a wife-husband (to be) duo based in Victoria, BC, Canada. Our mission is to share the Indonesian culture with you all. Our love for culture, history, commerce, and tea helped lay the foundation for what was to become Harum -- a modern tea shop helping small to medium size farmers reach North America and other areas of Indonesia.
How do I make the perfect cup of tea?
Our recommended steeping instructions are on each individual tea’s product page. Make sure to follow these guidelines for the optimal tea drinking experience!
Where can I find a list of ingredients of your tea?
A list of ingredients can be found on each individual tea’s product page.
What are your shipping rates?
We offer $5 flat rate shipping (no tracking) for Canada and $8 flat rate shipping (no tracking) for US orders. Free shipping over $40. We do not currently ship internationally.
All orders are shipped from our Victoria production office within 2-4 business days.
Expect longer than normal handling and shipping times while Covid-19 restrictions are in place.
What payment types do you accept?
We currently accept VISA, Mastercard, American Express, Interac and PayPal.
Do you accept returns?
Customer experience is our #1 concern! If you’re unhappy with your purchase, please fill out our form and we’ll get back to you as soon as we can.
Do you do wholesale orders?
Yes, we do. Please fill out this form with your details!